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General Terms of Agreement


These General Terms and Conditions are applicable to all orders placed through the website powered by Khasto ("the website").


Article 1. Acceptance of General Terms and Conditions


Once a user (the "customer") has filled out the website's order form and confirmed the order then this will result in the full and binding acceptance of these General Terms and Conditions which will be the only terms applicable to the contract thereby entered into.

Article 2. Order confirmation and conclusion of contract

The website contains at all times a commercial offering to sell certain products, but this shall not be construed as a legally binding permanent offer. Thus, as explained below, a contract is only concluded when and if the order is confirmed by the website. Once the payment has been confirmed in accordance with Article 1 and 3 of these General Terms and Conditions, the order is accepted by the website. The website reserves the right not to accept payment, and therefore not to confirm, for whatever reason, any order, including but not limited to reasons resulting from product supply, a problem with the order received, or a problem in completing the delivery.

Article 3. General Obligations of the parties

3.1 Obligations of the Website
Khasto undertakes, once the order has been accepted, to sell the products set forth on the order (the "Products") and to deliver the Products ordered to the address indicated by the customer. It may occur that the product is out of stock, in which case the customer can opt to have the product shipped at a later stage. When a product is in stock, shipping will take place within 1 day after placement of the order and after receipt of payment.

3.2 Obligations of the Customer
The customer shall clearly indicate the address to which the products are to be delivered during business hours. The customer undertakes to pay the stated price for the delivery (price of the products plus transport outside Holland), as well as to pay, or have paid, directly to the carrier any additional amount that might arise due to custom duties, value added tax or other taxes due upon import into the country where the products are delivered.

Article 4. Specific Provisions

4.1 Price, Invoice
The total price (the "price") shown by the website on the order form is definitive. The price includes: the price of the products, handling costs, packaging and transport. The price will be in Euros, and any amounts stated in other currencies being only for the purposes of estimating the price in another currency. Payment will only be accepted though the means shown on the website. The website will issue an invoice by email.

4.2 Transport - Delivery - Delivery Schedule
Unless the customer has failed to make payment for any reason, the products will be delivered to the address indicated. The delivery time given to the customer by the website may vary depending on the country involved and is estimated under the customer service section of the website. In case delivery is made and nobody is at the indicated address to accept delivery, the carrier shall leave a note, at least once, indicating that it was unsuccessful in making the delivery and that the customer should come to recover the products at a location specified by the carrier. The website will not, for any reason, be held liable for any deterioration in the products due to a customer's failure to collect the products in a timely manner. If the products are not timely retrieved by the customer for reasons that are not in control of the website or the carrier, the purchase price will not be refunded. 

4.3 Customs and Import duties:
You may be subject to import duties and taxes, which are levied once the package reaches your country. We have no control over these charges and cannot predict what they may be. Possible additional charges for customs clearance, therefore, must be borne by the customer; Customs policies vary widely from country to country. The customer carries responsability for the awareness of these potential extra charges and all information regarding customs policies. Additionally, when ordering, the customer is considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.

4.4 Transfer of Risk 
The transfer of risk of the products takes place at delivery at the specified delivery address.

4.5  Guarantee and its limitations
Khasto guarantees that the products are genuine and that they have taken all the necessary care and attention to assure they correspond to the description that is given on the website at the date the order was made. Khasto guarantees that the Products are of good quality. The above is the only warranty given by Khasto. No other warranties, whether express or implied, are given. In particular, Khasto does not warrant that the Products correspond to the specific expectations of the Customer.


Khasto has a flexible returns policy based on trust, and the law. You may return your purchased Khasto item within 14 calendar days after date of receipt, without providing any reason, and we will, depending on your request, change the product for a different colour or print free of charge, or refund the full purchase price, and if payed, also refund the cost for shipping from our stock to your address of delivery. Your shipment cost for returning the product will also be refunded fully when returning products that do not comply with our guaranteed high level of quality. Cost of shipment for returning products that are not damaged is not refunded.

If your Khasto purchase has a defect, please contact us in writing, prefferably by email, within 14 calendar days after receiving your package. 

How will you be refunded?

Your balance will be refunded within 14 days after you returned the items and informed us you want to be refunded instead of receiving a new product.Your refund will be payable with the same payment method you chose for purchase.

Do you need to pay for your return shipment?

Returns of products that do not comply with our guaranteed high level of quality are free of charge, which means that your shipment cost for returning the product will be refunded fully. Cost of shipment for returning products that are not damaged is not refunded. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


By accepting these general terms of agreement, the customer declares to have read, understood and agreed to the privacy policy used by Khasto and as such published on its website.


Khasto is internationally registered as a brand and as a logo and as such is protected. All intellectual property rights existing on the website and material, in whole and in part, including by way of example trademarks, domain names, drawings and models, patents and copyright (copyright), are in the sole proprietary of Khasto and / or otherwise in its availability. All rights are reserved in all countries.

"KHASTO" trademark and logo's, "The Cotton Cashmere", the stitched letters, and all the other distinctive and characteristic signs related to Khasto brand, which are reproduced on the website, whether registered or not, are trademarks of products and / or services of Khasto. All domain names used on the website and / or connected to it are owned by Khasto.

Without the prior written consent of Khasto, you are not permitted to download or copy materials from this website for commercial use, and or for any other private use. You are not permitted to reproduce, publish, disclose, transmit, make available to the public, distribute, display, remove, delete, add, or in any other way to adapt, develop and modify the website and the material, in whole and / or in part, or create and use, in any form and / or manner, and for any purpose, any derived works or on any case works inspired to them.

Khasto is seriously concerned and is sensitive about the protection of intellectual property rights and strongly opposes any illicit exploitation of its intellectual properties. Any use which is not expressly permitted by Khasto is prohibited. The lack of any enforcement of its intellectual property rights by Khasto whether in Court or out-of-Court does not mean acquiescence or tolerance of any violations of the website and / or breach of intellectual property rights of which Khasto has the ownership and / or availability.


If any one of the clauses of these General Terms and Conditions are, for whatever reason, declared invalid or invalidated for any reason, this will not affect the application or the validity of the other clauses. The clause declared invalid, or invalidated, will be replaced by the disposition closest to that clause.  Neither Khasto nor the customer will be held liable for any failure to perform their obligations as a result of a force majeure beyond their control, including but not limited to the following: war, riot, insurrection, interruption of transport systems, problems relating to export and import, strikes, lock-out, shortage of Products, fire, earthquakes, storms or floods.

These General Terms and Conditions are governed exclusively by Dutch law. All litigation or disputes between the parties shall be brought only before the competent court in the Netherlands.


The Khasto Team.